Seasonal Customer Service Associate II

*This position offers a seasonal bonus to employees who successfully complete their contract.
*Amazon offers free transport for employees starting or finishing a shift in "unsociable working hours" (hours falling outside of 6am to 6pm)
*Paid training.

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world class customer service to join us in a temporary position of approximately three months as we prepare for our busiest time of the year – December Holiday Season.  As a Seasonal Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems especially over this high volume time of year.  Associates may communicate with customers via phone, email and chat.  Associates will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

Amazonians have the following skills:
Customer Focus
• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills
• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution orientated and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills:
• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Basic Qualifications:
• Matric / Grade 12 or equivalent.
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools
• Ability to cope well in a high pressure environment while maintaining high quality outputs.


Preferred Qualifications:
• 1+ years in a service environment dealing with the public

How to Apply:

Applicants must visit the website to apply ( www.amazon.com/gp/jobs)

This position is a seasonal role spanning a three month period (subject to change).
Amazon is an Equal Opportunity Employer
All offers are subject to completion of a successful background check.

Applicants who wish to apply can do so by going to our website and www.amazon.com/gp/jobs

If you have not heard from us in two weeks, please accept your application as unsuccessful.